Privacy Policy

AllCare Pharmacy is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you use our online pharmacy services.

1. Who We Are

AllCare Pharmacy operates as a registered UK pharmacy, regulated by the General Pharmaceutical Council (GPhC). We are committed to ensuring that your information is secure and handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following personal data:

Full name, date of birth, and contact details
Medical history and current health information
Prescription and treatment records
Payment and billing information
Communication preferences and correspondence
Uploaded or submitted media such as screenshots and photos

All digital media files (including screenshots and photos) are securely stored and handled with the same level of confidentiality and protection as other personal health data.

3. How We Use Your Data

Your data may be used for the following purposes:

To provide pharmacy and healthcare services
To process prescriptions and dispense medication
For clinical assessments and pharmacist consultations
To arrange delivery or in-store pickup of your medication
To communicate with you regarding your treatment
To comply with legal and regulatory obligations

4. Sharing Your Information

We only share your data when absolutely necessary:

With licensed healthcare professionals involved in your care
With delivery providers to fulfil your medication orders
With regulators or law enforcement where required by law
We will never sell or rent your data to third parties

5. Data Security

We implement strict technical and organisational measures to safeguard your personal data, including secure servers, data encryption, and access controls.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal requirements)
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, please contact us:

Email: info@allcarepharmacy.co.uk
Phone: 0121 7723108

7. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfil the purposes described above or to meet legal obligations (e.g., prescription recordkeeping requirements).

8. Cookies and Website Usage

Our website uses cookies to enhance user experience and track website usage. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.